This playbook is intended to help you understand how the focus of HR technology investments needs to shift to generating value for the workforce, the ultimate beneficiary of its intended outcomes. That includes a change in mindset, design approach, tool set, and measurement of effectiveness.

From personas and journey maps to leveraging data and diverse ecosystems (not monolithic all-in-one systems) for personalized learning and career growth, it’s imperative to understand the key ingredients of the most important investment you can make: the skills and agility of your workforce.